Exceptions

Exceptions are those transactions that need to be monitored in your rental-purchase operation. These exceptions alert management to potential problems or loss of income. The Exceptions report lists the exceptions made to normal rental-purchase operations, see list below.

Report Parameters - EXCEPTIONS The report parameters screen allows you to specify which data you want to see on the report.
Begin Date	Enter a date range to list exceptions, beginning with this date. Only exceptions made within this date range are listed on this report. A drop-down box reveals a calendar where you can select the appropriate date, or input the date manually using the MM/DD/YYYY format.
Ending Date	Enter a date range to list exceptions, ending with this date. Only exceptions made within this date range are listed on this report. A drop-down box reveals a calendar where you can select the appropriate date, or input the date manually using the MM/DD/YYYY format.
	When the information on the parameter screen is correct, choose the output method from the Report Toolbar at the bottom of the screen.

Report Parameters - EXCEPTIONS

The report parameters screen allows you to specify which data you want to see on the report.

Begin Date

Enter a date range to list exceptions, beginning with this date. Only exceptions made within this date range are listed on this report. A drop-down box reveals a calendar where you can select the appropriate date, or input the date manually using the MM/DD/YYYY format.

Ending Date

Enter a date range to list exceptions, ending with this date. Only exceptions made within this date range are listed on this report. A drop-down box reveals a calendar where you can select the appropriate date, or input the date manually using the MM/DD/YYYY format.

When the information on the parameter screen is correct, choose the output method from the Report Toolbar at the bottom of the screen.

This report can be generated using a Performance Calendar view.

Click here to learn more about Performance Reporting.

Roll over icons to view definition of each.

EXCEPTIONS TRACKED IN THE RAM SYSTEM
Advance Fees	This exception is listed when a transaction is made for advance fees.
Backup Database	This exception is listed when the database is backed up, excluding the automatic backup done during the Daily Close.
Change Customer Charges	This exception is listed when a customer's customer charge field was modified, though the Payment option.
Change Customer Message Field	This exception is listed when a customer's message (in Payment screen or Customer file.) is updated.
Change Customer Name	This exception is listed when a customer's name is changed in the Customer file.
Change Customer Rating	This exception is listed when a customer's Rating code is changed in the Customer file.
Change Item Status	This exception is listed when an inventory item's status code is changed.
Change Item Cost	This exception is listed when an inventory item's cost is changed.
Change Item Serial Number	This exception is listed when an inventory item's serial number is changed.
Change Misc. Income	This exception is listed when the misc. income for an inventory item is changed.
Change Rental Income	This exception is listed when the rental income for an inventory item is changed.
Company Setup Table	This exception is listed when a user modifies a setting using the Company Setup option. There are several "Company" tables but each exception in Company Setup begins with "Company Setup Table".
Data Purged	This exception is listed when the user purges the data.
Defer Limit Exceeded	There are (2) two ways this exception will print. 1. If the user defers more free rent than the maximum allowed in Company Setup. 2. If the user defers more late fees than the maximum allowed in Company Setup.
Free Rent	This exception is listed when a free rent payment is processed.
Free Time	This exception is listed when a free time payment is processed.
Free Time During Initial Payment	This exception is listed when a free time payment is automatically processed along with the first payment. For example, if a user changes a customer's due date during the first payment this is written as a free time payment.
Late Fee Waive	This exception is listed when the user waives the late fee (or makes changes to the late fee) for a customer.
Loaners	This exception is listed when an item is loaned.
Manual Transfer	This exception is listed when a user adds, changes or deletes a transfer transaction using Manual Transfer option.
Maximum Rent Rate Exceeded	This exception is listed when a customer's total rental rate exceeds the maximum rent allowed in Company Setup.
Merge Customer	This exception is listed when customer accounts are merged.
Negative Prepay	This exception is listed when a user processes a NEGATIVE prepay payment.
Override Payoff	This exception is listed when a user overrides the calculated payoff amount and inputs a different amount.
Query Data	This exception is listed when a user queries the data, using the Query Data option under Database Utilities.
Re-Contracted	This exception is listed when an agreement is reinstated (or recontracted).
Restore Database	This exception is listed when the database is restored.
Rent for other than default rate/terms	There are (2) two ways this exception will print. 1. If the user rents an item for an amount other than the rate assigned. 2. If the user rents an item for a term other than the term assigned.
Sell Other than Retail/Payoff	There are (2) two ways this exception will print. 1. If the user sells an item for an amount other than the cash price listed in the inventory. 2. If the user sells an active item for an amount other than the payoff amount for this item.
Service	This exception is listed when an item is put in for service.
Standardize Files	This exception is listed when Standardize Files is used to change codes in many different files.
Summary Cost Correction	This exception is listed when the Summary Count Correction utility program is executed.
Time Transactions	This exception is listed when an employee time transaction was modified, through the Transactions option.